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  • Family owned

  • Est 2000

  • Embroidered proudly in the USA

FAQ

How do I get a pre-order mock up? How do I order online?

Find the hat of your choice. (Contact us if you don't know exactly what you want)

Press "preview your logo" below the product to get a pre-order mock up.

 

If you'd like to place an order, select the color, location, additional location, and upload artwork. Press add to cart and fill in your information.

Once you place the order, we WILL NOT MOVE FORWARD WITH PRODUCTION UNTIL YOU APPROVE. We want you to be certain that you are getting what you pay for!

 

The video below is a tutorial of online ordering and has all of this info and more.

How long will it take to receive my order?

From the time an order is placed until it's at your door, it varies for each transfer method and how busy we are. However, we do have rush service available if you're really in a pinch.

Embroidery can take anywhere from 1-3 weeks from when you place an order, patches and color print (heat transfer) can take slightly longer because the patches have to be made. Also, since the pandemic, inventory with many brands has been a challenge. We try to do our absolute best to get orders out as quick as possible, and many of our customers attest to that. Give us a call or email us if you have any specific questions about the timeline with your order!

How fast will I get a proof?

Our brand experts are very responsive. Once you place the order you will get an official proof within 24-48 hours. In the pre-ordering stage, we always do a mockup so you have an idea of what the product with your logo looks like, and that will get to you quickly (24-48 hours) if you are responsive to us. 

How accurate will the colors on my logo be?

Your logo will look very close if not exactly like the art that you provide. Our proofing team and art team is very detailed and makes sure that every detail of your logo is super accurate, no matter if you get embroidery or print. 

Can my logo match the mesh on the back of a trucker hat?

Yes, as stated above the  colors in your logo will be super accurate if not exactly the color you need. 

How is my price determined?

Price is determined by the quantity of product, the transfer method, and the product itself. When you order from us over the phone or online, we always set you up with one of our account managers so that they can get you the best pricing for your needs.

Can I get a sample?

With embroidery, we can do a sew out sample for almost any of our products. With something like a patch hat, we can send a sample of a blank hat with an example of the type of patch you want. Shipping costs do apply.

What if there is a problem with my order?

The solution is dependent on the situation. The account manager that you worked with on your order will either get your order redone or give you a fair discount depending on the situation.